Primeflare Spark

Introduction

At Primeflare Spark, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or use our financial scenario modeling services. We're committed to being transparent about our practices and giving you control over your data.

This privacy policy applies to all users of nepopon.top and our associated services. By using our platform, you agree to the collection and use of information as described in this policy. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

Information We Collect

Personal Information

We collect information that identifies you personally when you voluntarily provide it to us. This includes:

Name and contact details when you register for our services
Email address for communication and account management
Phone number when you contact our support team
Professional information relevant to financial modeling needs
Payment information processed through secure third-party providers

Usage Information

We automatically collect certain information about how you interact with our platform:

Browser type, operating system, and device information
IP address and general location data
Pages visited and time spent on our website
Features used within our scenario modeling tools
Referral sources and search terms that led you to our site

How We Use Your Information

We use your information to provide and improve our services, communicate with you, and ensure platform security.

Purpose	Information Used
Service delivery	Account details, usage patterns, technical information
Customer support	Contact information, account history, support interactions
Platform improvement	Usage analytics, feature utilization, performance data
Security monitoring	Login patterns, IP addresses, suspicious activity indicators

We may also use your information to send you updates about our services, educational content related to financial modeling, and important account notifications. You can opt out of marketing communications at any time through your account settings or by contacting us directly.

Information Sharing and Disclosure

We don't sell, trade, or rent your personal information to third parties. However, we may share information in specific circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform. These include hosting services, payment processors, and analytics providers. All service providers are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information when required by law, to protect our rights or property, or to ensure user safety. This includes compliance with court orders, regulatory investigations, or law enforcement requests made through proper legal channels.

Business Transfers

If Primeflare Spark undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change and explain your options regarding your personal data.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to safeguard your information. Our security measures include encrypted data transmission, secure server infrastructure, and regular security audits.

All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.

Our team receives regular security training, and we maintain strict access controls to ensure only authorized personnel can access your information. We also monitor our systems continuously for potential security threats and respond promptly to any identified vulnerabilities.

While we implement robust security measures, no system is completely immune to risks. We encourage users to maintain strong passwords, log out of shared devices, and report any suspicious account activity immediately.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you
Correction: You can ask us to correct any inaccurate or incomplete information
Deletion: You can request deletion of your personal information in certain circumstances
Opt-out: You can unsubscribe from marketing communications at any time
Data portability: You can request your data in a portable format

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods:

Account Information

We keep account details and profile information while your account is active and for up to two years after account closure to handle any potential disputes or legal requirements.

Usage Data

Website analytics and usage patterns are typically retained for 18 months for service improvement purposes. This data is anonymized where possible and aggregated for analysis.

Communication Records

Customer support interactions and communications are kept for three years to maintain service quality and resolve any ongoing issues.

When data reaches the end of its retention period, we securely delete it from our systems. You can request early deletion of your information by contacting our privacy team, subject to any legal requirements to retain certain records.

International Data Transfers

While Primeflare Spark operates primarily in Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place.

We only work with service providers in countries with adequate privacy protections or those who agree to contractual obligations that provide equivalent protection to Australian privacy laws. Currently, some of our cloud infrastructure and analytics services operate from servers in the United States and Singapore, all under strict data protection agreements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you use our platform. We use several types of cookies:

Essential cookies that are necessary for website functionality
Analytics cookies to understand user behavior and improve our services
Preference cookies to remember your settings and choices
Marketing cookies for relevant advertising (only with your consent)

You can control cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect website functionality, but you'll still be able to access most features of our platform.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

Minor updates, such as clarifications or formatting changes, may be made without prior notice. We encourage you to review this policy regularly to stay informed about how we protect your information. The "last updated" date at the top of this page indicates when the policy was most recently revised.

Privacy Policy